Terms of Service

1. Overview

These Terms of Service ("Terms") govern your use of energy supply services provided by Ringeriacc Limited ("we," "our," or "us") and your access to our website at ringeriacc.com.

We are licensed by the Gas and Electricity Markets Authority (Ofgem) to supply electricity and gas in England, Scotland, and Wales.

2. Acceptance of Terms

By using our services or website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2.1 Capacity to Contract

You must be at least 18 years old and have the legal capacity to enter into contracts. If you are entering into this agreement on behalf of a business or organization, you represent that you have the authority to bind that entity.

2.2 Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Email notification to your registered address
• Notice on your bill or statement
• Posting on our website

Continued use of our services after changes constitutes acceptance of the modified Terms.

3. Energy Supply Terms

3.1 Supply Services

We agree to supply electricity and/or gas to your premises subject to:

• Successful credit checks and affordability assessments
• Availability of supply at your premises
• Compliance with connection and safety requirements
• Your acceptance of our supply terms

3.2 Supply Start Date

Supply will commence on the date specified in your contract, typically:

• 14-21 working days after application approval
• Following completion of switching procedures
• After any necessary meter installations or upgrades

3.3 Supply Standards

We will supply energy in accordance with:

• Industry standards and regulations
• Your specific contract terms
• Distribution network requirements
• Applicable quality and safety standards

3.4 Metering

Energy consumption will be measured using:

• Approved electricity and gas meters
• Smart meters where available and requested
• Regular meter readings and data collection
• Estimated readings when actual readings unavailable

4. Pricing and Billing

4.1 Pricing Structure

Energy charges consist of:

• Unit Rate: Cost per kilowatt hour (kWh)
• Standing Charge: Daily fixed charge
• Government Levies: Environmental and social costs
• Network Charges: Distribution and transmission costs

4.2 Fixed vs Variable Rates

Fixed Rate Contracts:

• Unit rates fixed for the contract period
• Standing charges may vary due to regulatory changes
• Government levies and network charges may change

Variable Rate Contracts:

• Rates may change with market conditions
• 30 days' notice for rate increases
• Immediate effect for rate decreases

4.3 Billing Frequency

Bills are issued:

• Monthly for direct debit customers
• Quarterly for other payment methods
• On-demand for prepayment customers

4.4 Bill Accuracy

We strive for accurate billing based on:

• Actual meter readings where possible
• Industry-standard estimation methods
• Smart meter data collection
• Regular reconciliation processes

5. Payment Terms

5.1 Payment Methods

Accepted payment methods include:

• Direct debit (preferred method with discount)
• Online payments via credit/debit card
• Bank transfer or standing order
• Telephone payments
• Payment at approved retail locations
• Prepayment top-ups

5.2 Payment Due Dates

• Bills are due 14 days from issue date
• Direct debit payments taken on agreed dates
• Prepayment customers must maintain credit

5.3 Late Payment

If payment is overdue:

• Reminder notices will be sent
• Late payment charges may apply
• Debt recovery procedures may commence
• Supply may be disconnected as last resort

5.4 Security Deposits

We may require a security deposit if:

• Credit checks indicate higher risk
• You have a history of late payments
• You request to change payment method

Deposits earn interest and are refunded after 12 months of good payment history.

6. Customer Obligations

6.1 Property Access

You must provide reasonable access for:

• Meter reading and maintenance
• Safety inspections and repairs
• Equipment installation and upgrades
• Emergency response situations

6.2 Accurate Information

You must provide accurate and current:

• Contact and billing information
• Property details and occupancy
• Changes in circumstances
• Meter readings when requested

6.3 Safe Use of Energy

You are responsible for:

• Safe use of gas and electrical installations
• Maintaining appliances in good condition
• Reporting safety concerns immediately
• Following our safety guidelines

6.4 Notification Requirements

You must notify us of:

• Change of occupancy or ownership
• Planned property alterations
• Suspected meter faults or tampering
• Gas leaks or electrical hazards

7. Contract Termination

7.1 Termination by Customer

You may terminate the contract by:

• Giving 30 days' written notice
• Switching to another supplier
• Vacating the premises permanently

Early termination fees may apply to fixed-term contracts.

7.2 Termination by Ringeriacc

We may terminate the contract if:

• You breach these terms materially
• Payment remains overdue after notices
• You provide false or misleading information
• We lose our supply license

7.3 Final Bills

Upon termination:

• Final meter readings will be taken
• Outstanding charges become immediately due
• Credit balances will be refunded
• Security deposits will be returned (minus any debts)

8. Liability and Warranties

8.1 Our Responsibilities

We are responsible for:

• Supplying energy in accordance with regulations
• Accurate billing based on consumption
• Responding to customer service inquiries
• Maintaining appropriate insurance coverage

8.2 Limitation of Liability

Our liability is limited to:

• Direct losses caused by our negligence
• Compensation schemes required by regulation
• Maximum annual liability of £1 million per customer

We are not liable for losses caused by:

• Network failures or distribution issues
• Government actions or regulatory changes
• Force majeure events
• Your failure to follow safety guidelines

8.3 Customer Indemnity

You agree to indemnify us against losses arising from:

• Your breach of these terms
• Unauthorized use of energy
• Damage to our equipment
• Third-party claims related to your actions

9. Dispute Resolution

9.1 Complaints Procedure

If you have a complaint:

1. Contact our customer service team
2. We will acknowledge within 1 working day
3. Investigation and response within 8 weeks
4. Final response or explanation of delays

9.2 Alternative Dispute Resolution

If unsatisfied with our response, you may contact:

• Energy Ombudsman: Free independent service
• Citizens Advice: Free consumer advice
• Ofgem: Energy regulator

9.3 Court Proceedings

Any legal disputes will be subject to:

• English law and jurisdiction
• Courts of England and Wales
• Mediation attempts before litigation

10. General Provisions

10.1 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including:

• Natural disasters and extreme weather
• Government actions and regulatory changes
• Labor disputes and industrial action
• Network failures and cyber attacks

10.2 Data Protection

Personal data processing is governed by our Privacy Policy and UK data protection laws.

10.3 Intellectual Property

All intellectual property rights in our website, materials, and services remain our property.

10.4 Severability

If any provision is found invalid, the remainder of these Terms remains in full effect.

10.5 Assignment

We may assign our rights and obligations under these Terms. You may not assign without our written consent.

10.6 Entire Agreement

These Terms, together with your specific supply contract, constitute the entire agreement between us.