Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our website.
Key Points About Cookies:
They are small files that don't harm your device
They help improve your browsing experience
You can control and delete them
We use them responsibly and transparently
Cookies contain information about your interaction with our website and can store details such as your preferences, login status, and items in your shopping basket.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for our website to function properly. They enable basic functions like page navigation, form submission, and access to secure areas. Our website cannot function properly without these cookies.
Examples of Essential Cookies:
Session management and user authentication
Security and fraud prevention
Load balancing and website functionality
Cookie consent preferences
2.2 Performance Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often and if they get error messages. They help us improve our website's performance.
Performance Cookies Include:
Google Analytics for website statistics
Page load time monitoring
Error tracking and debugging
User journey analysis
2.3 Functional Cookies
These cookies allow our website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we use.
Functional Cookies Enable:
Remembering your preferences and settings
Personalizing content and offers
Social media integration
Live chat functionality
2.4 Marketing Cookies
These cookies are used to deliver relevant advertisements and marketing communications. They track your activity across websites to understand your interests.
Marketing Cookies Are Used For:
Targeted advertising campaigns
Remarketing to previous visitors
Social media advertising
Campaign effectiveness measurement
3. How We Use Cookies
3.1 Website Functionality
We use cookies to:
Remember your cookie preferences
Keep you logged in during your session
Remember items in your quote basket
Provide personalized content and recommendations
Enable social media sharing features
3.2 Website Analytics
We use Google Analytics to understand:
How many people visit our website
Which pages are most popular
How long visitors spend on our site
Where our visitors come from
Technical issues that need fixing
3.3 Marketing and Advertising
With your consent, we use cookies to:
Show you relevant energy offers and information
Measure the effectiveness of our advertising
Prevent you from seeing the same ads repeatedly
Provide social media integration
3.4 Security
Cookies help us:
Protect against fraudulent activity
Secure your personal information
Monitor for suspicious behavior
Maintain secure connections
4. Third-Party Cookies
Some cookies on our website are set by third-party services that we use to enhance functionality and provide better service.
4.1 Google Services
Google Analytics: Website performance and user behavior analysis
Google Ads: Advertising and remarketing campaigns
Google Tag Manager: Marketing and analytics tag management
4.2 Social Media
Facebook: Social media integration and advertising
Twitter: Social sharing and content integration
LinkedIn: Professional networking and B2B marketing
4.3 Customer Service
Live Chat Systems: Customer support functionality
Help Desk Tools: Technical support and FAQ systems
These third parties have their own privacy and cookie policies, and we recommend reviewing them to understand how they use your data.
5. Managing Your Cookie Preferences
5.1 Cookie Banner
When you first visit our website, you'll see a cookie banner that allows you to:
Accept all cookies
Accept only necessary cookies
Customize your cookie preferences
Read this cookie policy
5.2 Cookie Preference Center
You can change your cookie preferences at any time by:
Clicking the "Cookie Settings" link in our footer
Using the cookie preference center
Enabling or disabling specific cookie categories
Update Your Preferences:
5.3 Browser Settings
You can also control cookies through your browser settings:
Popular Browsers:
Chrome: Settings > Privacy and security > Cookies
Firefox: Options > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Cookies and site permissions
5.4 Opting Out of Analytics
To opt out of Google Analytics across all websites:
Install the Google Analytics Opt-out Browser Add-on