1. Overview
Ringeriacc ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This policy applies to all information collected through our website (ringeriacc.com), our services, and any related services, sales, marketing, or events.
Key Points:
- We are committed to protecting your privacy and personal data
- We comply with UK GDPR and Data Protection Act 2018
- We only collect data necessary for providing our services
- You have full control over your personal information
Data Controller: Ringeriacc Limited, 142 Cromwell Road, London SW7 4EF, United Kingdom
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Processing energy supply applications
- Managing your account and billing
- Arranging meter installations and readings
- Providing customer support
- Processing payments and managing debt
3.2 Legal and Regulatory Compliance
- Complying with energy industry regulations
- Meeting obligations under energy licenses
- Preventing fraud and money laundering
- Responding to legal requests and proceedings
3.3 Marketing and Communications
- Sending service updates and important notices
- Providing marketing materials (with your consent)
- Conducting market research and surveys
- Personalizing your experience on our website
3.4 Business Operations
- Improving our services and website
- Analyzing usage patterns and trends
- Risk assessment and management
- Training and quality assurance
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third parties who assist us in operating our business:
- Meter installation and maintenance companies
- Billing and payment processing services
- Customer service and call center providers
- IT services and website hosting providers
- Marketing and communications agencies
4.2 Industry Participants
- Previous and new energy suppliers during switching
- Distribution network operators
- Data collectors and meter operators
- Central switching service and industry databases
4.3 Legal Requirements
- Regulatory authorities (Ofgem, Citizens Advice)
- Law enforcement agencies when required by law
- Courts and legal proceedings
- Fraud prevention agencies
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Support business operations and analysis
Retention Periods:
- Customer Records: 7 years after account closure
- Billing Data: 7 years after final bill
- Marketing Consents: Until withdrawn or 3 years of inactivity
- Website Analytics: 26 months maximum
- Support Records: 3 years after case closure
We will securely delete or anonymize your information when it's no longer needed.
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal information:
6.1 Right of Access
You can request a copy of the personal information we hold about you.
6.2 Right to Rectification
You can ask us to correct any inaccurate or incomplete information.
6.3 Right to Erasure
You can request deletion of your personal information in certain circumstances.
6.4 Right to Restrict Processing
You can ask us to limit how we use your information in specific situations.
6.5 Right to Data Portability
You can request your data in a portable format to transfer to another provider.
6.6 Right to Object
You can object to processing for marketing purposes or based on legitimate interests.
6.7 Rights Related to Automated Decision Making
You have rights regarding automated processing and profiling decisions.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
7.1 Technical Safeguards
- Encryption of data in transit and at rest
- Secure servers and network infrastructure
- Regular security updates and patches
- Multi-factor authentication systems
- Firewall and intrusion detection systems
7.2 Organizational Measures
- Staff training on data protection
- Access controls and authorization procedures
- Regular security assessments and audits
- Incident response and breach notification procedures
- Data protection impact assessments
7.3 Third Party Security
We require all service providers to implement appropriate security measures and comply with data protection laws.
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. Please help protect your account by using strong passwords and keeping login details confidential.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
8.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Used for targeted advertising (with consent)
8.2 Managing Cookies
You can control cookies through:
- Our cookie banner and preference center
- Your browser settings
- Third-party opt-out tools
For more information, see our Cookie Policy.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Current Version: 2.1
Effective Date: December 1, 2024
Previous Version: Available upon request